Terms of Service
Your rights and responsibilities when using our services
Introduction
Welcome to Yours Clean Orbit. These Terms of Service ("Terms") govern your use of our website, services, and products (collectively, the "Services") operated by Yours Clean Orbit ("us", "we", or "our"). By accessing or using our Services, you agree to be bound by these Terms.
These Terms apply to all visitors, users, and others who access or use the Services. If you disagree with any part of these terms, then you may not access the Services.
Acceptance of Terms
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You also consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
"If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms."
Description of Services
Our Services Include:
- Professional cleaning services for residential and commercial properties
- Specialized sanitation and disinfection services
- Property maintenance and management consultation
- Customized cleaning solutions and scheduling
Service Availability:
- Monday through Saturday: 7:00 AM - 6:00 PM
- Sunday: By appointment only
- Emergency services available 24/7
- Service area: Iloilo City and surrounding areas
User Responsibilities
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
- • Provide accurate and complete information when creating an account
- • Update your account information to keep it current
- • Keep your password secure and confidential
- • Notify us immediately of any unauthorized use of your account
- • Take full responsibility for activities that occur under your account
Prohibited Uses
You may not use our Services:
- For any unlawful purpose or to solicit illegal activities
- To violate any international, federal, provincial, or state regulations
- To infringe upon or violate our intellectual property rights
- To harass, abuse, insult, harm, defame, or discriminate
- To submit false or misleading information
- To interfere with or disrupt the Services
Booking and Payment Terms
Booking Process
- All bookings must be confirmed 24 hours in advance
- We reserve the right to refuse service at our discretion
- Cancellation must be made at least 12 hours prior to service
- Emergency services may incur additional charges
Payment Terms
- Payment is due upon completion of service
- We accept cash, bank transfers, and mobile payments
- Recurring services available with monthly billing
- All prices are subject to applicable taxes
Service Guarantees and Quality Standards
Quality Commitment
We are committed to providing high-quality cleaning services and customer satisfaction. If you are not satisfied with our service, please contact us within 24 hours of service completion.
Service Limitations
Environmental Conditions
Services may be affected by extreme weather conditions or force majeure events. We reserve the right to reschedule services under such circumstances.
Accessibility Requirements
Clients must ensure safe and accessible working conditions for our staff. We cannot service areas with hazardous materials or unsafe conditions.
Property Damage
While we maintain comprehensive insurance, clients should report any concerns immediately. We are not responsible for pre-existing damage.
Intellectual Property Rights
The Services and their original content, features, and functionality are and will remain the exclusive property of Yours Clean Orbit and its licensors. The Services are protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Your Rights
- • Limited license to use our Services for personal use
- • Access to your own account and data
- • Right to request data deletion
Our Rights
- • All content, logos, and brand materials
- • Right to modify or discontinue Services
- • Right to terminate accounts
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Services, to understand our practices regarding the collection, use, and disclosure of your personal information.
Data We Collect
Personal Information
- • Name and contact information
- • Property address and details
- • Payment information
- • Service preferences
Usage Data
- • Website browsing patterns
- • Service request history
- • Communication preferences
- • Device and browser information
Limitation of Liability
Disclaimer of Warranties
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company excludes all representations, warranties, obligations, and liabilities arising out of or in connection with the Services.
Limitation of Liability
In no event shall Yours Clean Orbit, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Services.
Our total liability to you for all damages arising out of or relating to these Terms or the Services shall not exceed the amount you paid for the services in the twelve (12) months preceding the claim.
Termination
Termination by You
You may terminate your account and cease using our Services at any time. To terminate your account, please contact us using the information provided below. Upon termination, your right to use the Services will cease immediately.
Termination by Us
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Services will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
Modifications to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
Notification of Changes
What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.
Governing Law
These Terms shall be interpreted and governed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
Jurisdiction
Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts in Iloilo City, Philippines.
Resolution Process
We encourage resolving disputes through our customer service team before pursuing legal action. Most issues can be resolved quickly through direct communication.
Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Company Information
Business Hours
For urgent matters outside business hours, please send us an email and we will respond as soon as possible.
Acknowledgment
By using our Services, you acknowledge that you have read these Terms of Service and agree to be bound by them. If you do not agree to be bound by these Terms, please do not use our Services.