Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website and use our cleaning services.
Last updated: January 15, 2024
Information We Collect
Personal Information
When you book our cleaning services or contact us, we collect the following personal information:
- Name and Contact Details: Full name, phone number, email address, and postal address
- Service Preferences: Specific cleaning requirements, frequency preferences, and property details
- Payment Information: Billing address and payment method preferences (note: actual payment processing is handled by secure third-party providers)
- Communication Records: Records of our communications, including emails, phone calls, and service requests
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- Device Information: IP address, browser type, device type, and operating system
- Usage Data: Pages visited, time spent on pages, referring website, and navigation patterns
- Cookies and Similar Technologies: See our Cookie Policy section below for detailed information
- Location Data: General geographic location based on IP address for service area verification
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Processing and fulfilling cleaning service requests
- Scheduling appointments and managing our cleaning teams
- Communicating about service details and updates
- Providing customer support and resolving issues
Business Operations
- Processing payments and maintaining financial records
- Improving our services and customer experience
- Analyzing usage patterns to optimize our website
- Training staff and ensuring service quality
Legal and Compliance
- Complying with applicable laws and regulations
- Protecting against fraud and unauthorized access
- Resolving disputes and enforcing agreements
- Maintaining required business records
Marketing and Communications
- Sending service reminders and promotional offers
- Conducting customer satisfaction surveys
- Notifying about new services or policy changes
- Personalizing your experience (with consent)
How We Share Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, and customer communication platforms. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or others. This includes responding to court orders, subpoenas, or government requests.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity. We will notify you of any such transfer and provide updated privacy policy information.
Consent
We may share your information with your explicit consent or at your direction for specific purposes not covered by this policy.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and patches
- Access controls and authentication systems
Operational Security
- Staff training on data protection
- Limited access to personal information
- Background checks for employees
- Confidentiality agreements
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and update our security practices to protect your data.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
How to exercise: Contact us using the information provided below.
Correction and Updates
You can request that we correct or update any inaccurate or incomplete personal information we have about you.
How to exercise: Log into your account (if available) or contact our customer service team.
Deletion
You have the right to request that we delete your personal information, subject to certain legal and contractual obligations.
How to exercise: Submit a deletion request via email or postal mail.
You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
How to exercise: Click "unsubscribe" in emails or contact our privacy team.
Cookie Preferences
You can control the use of cookies and similar technologies through your browser settings or our cookie preference center.
How to exercise: See our Cookie Policy section for detailed instructions.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, including page navigation and secure access to certain features.
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous usage statistics.
Functional Cookies
Enable enhanced functionality like remembering your preferences and service selections.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
Managing Cookie Preferences
You can control cookie usage through:
- Your browser settings (most browsers allow you to block or delete cookies)
- Our cookie preference center (accessible via the cookie notice banner)
- Third-party opt-out tools for advertising cookies
Note: Disabling certain cookies may affect website functionality and your user experience.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions from the European Commission
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
Your Rights
If your data is transferred internationally, you maintain the same rights as outlined in this policy. You may contact us to obtain more information about international transfers and applicable safeguards.
Policy Updates and Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through appropriate means.
Notification Methods
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date at the top of this policy
- Additional notice for material changes that affect your rights
Your Responsibility
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or need assistance with privacy-related matters, please contact us using the following information:
Company Information
Yours Clean Orbit
Professional Cleaning Services
Lopez Jaena St., Iloilo City 5000
Iloilo, Philippines
Business Hours
How to Contact Us
For privacy-related inquiries, please:
- Email us at [email protected] with subject "Privacy Inquiry"
- Call us during business hours at +63 933 825 6671
- Visit our office during business hours for in-person assistance
Response Time: We typically respond to privacy inquiries within 48 hours during business days.
Additional Resources
Learn more about our privacy practices and your rights:
Cookie Policy
Detailed information about how we use cookies and tracking technologies.
Terms of Service
Our terms and conditions for using our cleaning services.
Contact Us
Get in touch with our team for any questions or concerns.
This Privacy Policy is effective as of January 15, 2024. This document is governed by the laws of the Philippines.
Document Version: 2.1